Patient Rights & Responsibilities

• To ask to review your medical records with your health care provider and to have the information explained and interpreted within a reasonable time frame.

• A complete explanation of your bill.
• To speak with a financial counselor regarding your bill, insurance, copays and other means of payment.

• Personal privacy within the law.
• Confidentiality of your medical and billing records.

• To receive all medical information regarding health status, including alternatives and risks.
• To help plan your care, treatment and discharge.
• To participate in decisions about your care.
• To give informed consent prior to the start of any tests, surgery, procedure or treatment. You may also withdraw your consent at any time.
• To request a second opinion.
• To create advance directives (such as a living will) and to have the intent of such directives honored to the extent permitted by law.
• To accept, refuse or withdraw from clinical research.
• To choose or change your health care provider.
• To have a family member or representative of choice or own physician notified promptly of admission to the hospital.

• To voice a complaint to your health care provider without fear of reprisal.
• To receive a timely response with the results of your complaint.
• To request an Ethics Committee consultation and/or participate in any ethical discussions that arise in the course of your care.
• To reach Billings Clinic 504a Coordinator or 1557 Coordinator or communicate concerns, call 406-238-5771.

Download language list here.

Spanish

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-833-703-0016 (TTY: 1-800-325-0778).

Mandarin

注意：如果您使用繁體中文，您可以免費獲得語言協助服務。請致電 1-833-703-0016 (TTY: 1-800-325-0778).

Arabic

0016-703-833-1 ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم

(0778-325-800-1 رقم هاتف الصم والبكم).

Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-833-703-0016 (телетайп: 1-800-325-0778).

Turkish

DİKKAT: Eğer Türkçe konuşuyor iseniz, dil yardımı hizmetlerinden ücretsiz olarak yararlanabilirsiniz. 1-833-703-0016 (TTY: 1-800-325-0778) irtibat numaralarını arayın.

Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-833-703-0016 (TTY: 1-800-325-0778).

Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-833-703-0016 (TTY: 1-800-325-0778)번으로 전화해 주십시오.

Pohnpeian

Ni songen mwohmw ohte, komw pahn sohte anahne kawehwe mesen nting me koatoantoal kan ahpw wasa me ntingie [Lokaiahn Pohnpei] komw kalangan oh ntingidieng ni lokaiahn Pohnpei. Call 1-833-703-0016 (TTY: 1-800-325-0778).

Polish

UWAGA: Jeżeli mowisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-833-703-0016 (TTY: 1-800-325-0778).

Tagalog

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-833-703-0016 (TTY: 1-800-325-0778).

Czech

UPOZORNĚNÍ: Pokud mluvíte česky, můžete využít bezplatnou jazykovou podporu. Volejte na číslo 1-833-703-0016 (TTY: 1-800-325-0778).

French

ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-833-703-0016 (ATS: 1-800-325-0778).

Norwegian

MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 1-833-703-0016 (TTY: 1-800-325-0778).

Romanian

ATENȚIE: Dacă vorbiți limba romană, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 1-833-703-0016 (TTY: 1-800-325-0778).

Italian

ATTENZIONE: Se parlate italiano, potete usufruire di servizi di assistenza linguistica totalmente gratuiti. Chiamate il numero 1-833-703-0016 (TTY: 1-800-325-0778).

Pain or discomfort is an expected result of surgical and medical conditions. We would like you to:

• Ask your doctor or nurse any questions about pain or the treatment of pain.
• Be as comfortable as possible during your hospital stay within the context of safe and appropriate pain management.
• Tell the hospital staff how much pain you are experiencing, on a scale of one to 10, and which activities make it worse.
• Be treated for any side effects that pain medications may cause.

• Care which recognizes and maintains your dignity and values.
• A safe care setting.
• Care provided by competent personnel.
• Knowing the identity and professional status of your caregivers.
• Pastoral and/or spiritual support.
• Interpreters and/or special equipment to assist language needs.
• Information about care options that are available after discharge.
• Freedom from all forms of abuse and harassment.

• To be free of any sort of restraint unless medically necessary.

• Knowing the extent of your insurance coverage.
• Knowing your insurance requirements such as pre-authorization, deductibles and co-payments.
• Calling the billing office with questions or concerns.
• Meeting your financial obligations.

• Respecting the needs, rights and property of other patients, family members and caregivers.
• Being mindful of noise levels.

• Providing accurate and complete medical information to your health care providers.
• Understanding your treatment plan, asking questions, and informing staff when answers are not understandable or your treatment plan cannot be followed.
• Reporting any change in your condition.
• Presenting important valuables to hospital staff for safekeeping.
• Informing us of Advance Directives.