Billings Clinic Specialty Pharmacy
Billings Clinic Specialty Pharmacy focuses on the pharmacy care of chronic, rare or complex conditions that require specialty medications. Specialty medications typically require special handling, administration or monitoring beyond that which a traditional retail pharmacy can provide. We work to ensure appropriate medication use and promote adherence.
Billings Clinic Specialty Pharmacy is part of the largest health care system in the region. Our staff works with you, your provider and your insurance company to make sure your needs are met. Our goal is to make Billings Clinic a one-stop solution.
The pharmacists at Billings Clinic Specialty Pharmacy are trusted, local health care providers who provide patients with valuable education through regular counseling and Medication Therapy Management (MTM) programs to help simplify care and ensure the best possible outcome for patients.
Conditions include:
Drug Information: The National Institutes of Health has an informative and searchable portal that has comprehensive information on medications. Access the NIH Drug Information Portal here.
Why choose Billings Clinic's specialty pharmacy?
Patients
We are committed to providing you with personalized care, clinical expertise, and outstanding customer service. Our staff works with you, your health care provider and your insurance company to meet your needs and to enhance your Billings Clinic experience as a one stop solution for all your health care services.
- Pharmacy staff can be reached 24 hours a day, 7 days a week.
- We provide you with a direct contact number for specialty pharmacist - 406-657-4545 or 844-285-4545 (toll free).
- Many medications are stocked and available same day at pharmacy.
- You have the option to pick up your prescription or have them mailed at no charge.
- You receive secure delivery option with package tracking for prompt, reliable service at no charge.
- We offer you a personal experience including proactive refill reminders, automatic refills and texting alerts when medications are ready.
- You receive thorough counseling on all medication fills, including refills.
- Injection supplies such as needles, syringes, alcohol swabs and containers for needle waste are provided at no charge.
Read the Billings Clinic Specialty Pharmacy Patient Rights & Responsibilities.
Billings Clinc provides free language assistance to patients whose primary languages are not English and to individuals that are visually impaired, deaf, or hard of hearing.
Providers
Our commitment to care is reflected in our willingness to go the extra mile on behalf of your patients. We are here to help your patients learn to manage their complex or chronic conditions, and live the best life they can.
- Pharmacy staff complete starter forms and insurance prior authorizations
- Single point of contact for providers and patients, making it easier to stay informed
- Communication and documentation stored in hospital medical record for easy access
- Enhanced coordination of care amongst Billings Clinic providers
- Medication side effect monitoring to communicate any issues patient may experience while taking the prescription
Description of Benefits
Prior Authorization Assistance
We perform insurance prior authorizations and monitor for timely response. With our experience and understanding of this complicated process, we will go above and beyond to partner with insurance companies to provide the highest level of care.
Benefits Investigation
Our team will work to secure financial resources to help patients pay for their medications. We also coordinate with Medication Assistance Program (MAP) and manufacturers to help patients access their medications.
Therapy Management
Our clinical pharmacists offer personal education and support to make sure patients receive the most benefit from their therapy. Our access to the patient medical records provides us a detailed full-clinical perspective on each patient. Patients receive follow-up phone calls, drug interactions screenings, injection training, refill reminder phone calls and a dedicated staff always available to answer any questions.
Financial Assistance
• Benefits investigation to secure financial resources to make medication more affordable.
• Medication Assistance Program (MAP) coordination for patients requiring financial assistance
• Our patient advocates will pursue available assistance programs including: manufacturer programs, foundation support, grants and co-payment cards (varies by insurance). Many of our patient receive their specialty medications at low to no cost.
To communicate a complaint, concern, suspected error or compliment requiring resolution or attention please contact Specialty Pharmacy at 406-657-4545 or complete this form.
Shields Health Solutions
Billings Clinic has a partnership with Shields Health Solutions (ShieldsRx), the premier specialty pharmacy accelerator in the country. The Shields Performance Platform, an integrated set of solutions, services and technology, is intentionally designed to elevate payer and drug access for specialty pharmacies, elevate health outcomes for complex patients, and elevate growth throughout the entire health system. As the foremost experts in the health system specialty pharmacy industry, Shields has a proven track record of success including access to over 80 percent of all limited distribution drugs (LDDs) and most (health insurance) payers in the nation; and a clinical model proven to lower total cost of care by 13%. In partnership with more than 70 health systems across the country through national-scale collaboration, ShieldsRx has a vested interest in delivering measurable clinical and financial results for health systems. For more information, visit their website at shieldsrx.com.
